Who it is for
For businesses that want to know why opportunities are being missed—and what to fix first.
What your company gets
An objective look at customer interactions, sales processes and follow-up, with practical priorities for improvement. Confirm assessment methods
- Mystery shopper checksWe contact your team as a customer and record how it handles the sale.
- Gap analysisCurrent state compared with the state you want.
- Audit reportKey findings and the areas to improve.
- RecommendationsClear next steps for your team.
How it works
We listen, observe and assess the customer journey. Then we turn the findings into a clear plan of action.
- DiscoveryWe review your sales process, CRM data and team.
- CheckMystery shopper contacts and team assessment.
- ReportYou receive the findings and recommendations.
The assessment is tailored to your business and agreed before we begin. Confirm deliverables and timing
Questions
What is a mystery shopper?
A person from OVEM who contacts your team as a customer, so you see the real sales experience.
Will my team know?
You decide how it is presented to the team. We agree this before we start.
What do I receive?
A report with findings and recommendations.
Related: Sales Department Management, Corporate Sales Training